People and Processes, Inc.

About People and Processes, Inc.

People and Processes, Inc. is an education and consulting services firm dedicated to Maintenance and Operations enhancement. They help their manufacturing and facilities clients by utilizing industry recognized best practices and processes in a holistic site approach.

“Since we measure our success on your results, we believe in partnerships with our clients. We work with your people at all levels to get the job done right. It’s about your success. Our people have worked with clients all over the world, through many successful programs and seminars, in virtually every industry. Our depth comes from not just delivering education and other consulting services, but from actual work experience in organizations just like yours.”

“Our work generally begins with education. Our seminars provide interfaces to top corporate and site management where we develop partnerships for enhancing work processes and skills development. The fact that we are dedicated to improving both maintenance and operations separates our firm from many of our peers. Often our work requires fundamental changes in the corporate culture. Our work is most successful when we work closely with clients who are dissatisfied with the status quo.”

Principal Practitioner Profile

Jeff Shiver
Jeff Shiver

Managing Principal

Years of Experience:25+

Notable Facts: Certified in Maintenance and Reliability Best Practices, Jeff is a frequent presenter at multiple conferences and is published in various trade media outlets via articles and blogs. Prior to People and Processes, Jeff was a presenter who has implemented cultural change and the Best Practices for Maintenance and Operations. Jeff has more than 25 years of manufacturing and facilities experience with companies such as Proctor and Gamble (pulp and paper), IBM facilities (government and manufacturing), and Mars North America where Jeff spent the bulk of his career.

Jeff is known for driving cultural change by engaging people and utilizing proactive processes in all facets of a manufacturing environment. His experience includes project and controls engineering, information technology, maintenance, and operations in manufacturing and corporate management roles. As the overall site maintenance manager, he led a change improvement effort that reduced maintenance costs by nearly 20% and returned over $30 million dollars (GSV) in potential capacity and reduced product waste at the manufacturing site.

Expertise: Recognized as trusted advisor, educator, and presenter, Jeff has worked with clients in many industries to include timber processing, municipal water works and water reclamation, universities, school systems, automotive, fiber, food and beverage, pet food, electronics, municipal transit authorities, and heavy industrial.